Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase please contact us to discuss any return options available to you.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.  If the product has been opened and or used and is no longer able to be sold as new a restock fee may be applied and deducted from any refund.

 

Food Items

Due to the nature of food related products, we are not able to return any freeze dried food or other food related products.  If you received the wrong food item please contact us right away before opening and we will exchange for the correct one.

Clearance items

Only regular priced items may be returned, unfortunately clearance items cannot be returned unless defective.

Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Please contact us for return address.  If the item is defective we will pay for return shipping.  If the item was purchased in error, buyer is responsible for any return freight costs and any freight fees paid are non-refundable.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.

Inergy Solar Returns/Repairs

Inergy Solar offers a one year manufacture warranty on their products.  If you are located in the lower 48 United States there is no cost for shipping the Kodiak Solar Generator to them for repair and back to you.  If located in Puerto Rico there is a $150 shipping charge required in order to ship the Kodiak back to Inergy Solar and then back to you after repair.  

Canadian customers, due to recent changes regarding lithium ion hazmat shipments we are unable to have any Kodiak units shipped back to the US for repair.  We are able to ship brand new units into Canada but the customer must assume all liability and risk, understanding that any returns, refunds or repairs aren’t possible.  Please contact us for further information if required.

Contacting us

If you have any questions about this Policy, please contact us.

Armory Survival LLC
1437 N. Denver Ave #190
Loveland, CO 80538

www.armorysurvival.com
survive@armorysurvival.com
833-4ARMORY (427-6679)

This document was last updated on November 20, 2018